FAQs
Account Help
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Why do I want an account with hhtattoo.com?
- Creating an account with hhtattoo.com is an easy way to store your information so that the checkout process is quick and easy. You will have the ability to review your Order Status, Order History, Edit you Profile, access to an Address Book, Review your Reward points, and maintain a Wish list 24 hours a day. Create an Account HERE.
How do I edit my personal information?
- If you would like to view or edit information with your hhtattoo.com account, such as name, email address, phone number, etc, first sign into your account with your username and password. Once you have signed in you can edit your profile by selecting Account Dashboard and clicking "Edit".
How do I manage my address?
- Your address book includes the billing and shipping addresses you have on file with your hhtattoo.com account. If you would like to view or edit this information, log into your account with your username and password. Once you have signed in select "Billing Address" or "Shipping Address" under the Account Dashboard list.
How do I view my order history?
- Order history includes the status of recent and previous orders. If you would like to view your order history, first sign into your hhtattoo.com account with your username and password. Then select "My Orders" under the Account Dashboard list.
How do I view my 4bar club reward points and know what rewards I qualify for?
- You can view your accumulated 4bar club points and rewards that you may be eligible for, on your hhtattoo.com account. Sign into your hhtattoo.com account with your username and password. Then select "Rewards" under the Account Dashboard list.
When will my order ship?
Please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Economy shipping to Alaska and Hawaii can take up to 30 days.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you as soon as we are aware.
How long will it take to be delivered?
Economy: 5-11 days from time of shipment.
Standard: 3-6 business days or less from time of shipment.
Express: 2-4 business days from time of shipment.
What shipping carrier does Hart & Huntington use?
Hart & Huntington ships most packages via UPS, USPS and FEDEX within the US and we ship via DHL, UPS and FEDEX internationally. These carriers can change at any time.
If you are unable to receive delivery from either one of these carriers, please see "How do I choose the best shipping method?" above for more information.
How do I return or exchange an item?
Check out our Returns & Exchanges for more details.
If you’re exchanging an item, please be aware that product sells out fast and exact replacements are not always possible. To ensure you are able to get the item you want before it sells out, make sure you order the new item on hhtattoo.com sooner rather than later!
Hart & Huntington return policy
Check out our Return Policy for more details.
How do I track my order?
To track an order or check your order status, pull up the shipping email that was sent following the initial order email. Click on the tracking number from there.
For each shipment that we send out, we send an email with the shipment details and tracking information.
Why is there no tracking information for my order?
Order tracking information may not be available to view immediately after you receive your shipping information.
If you do not see tracking information after two full business days have passed, please contact Customer Support.
What payment types does Hart & Huntington accept?
Hart & Huntington accepts Visa, MasterCard, Discover and American Express.
When will my account be charged?
Your account is not charged for your purchase until we ship your order.
When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.
When your order is shipped, we will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.
Why are there multiple charges on my account?
Your order may be shipped from multiple locations, and each shipment will be a separate charge to your account, only for the amount of that shipment.
When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.
When your order is shipped, we will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.
Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely.
How is a refund processed?
A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.
How refunds can be received:
All refunds are processed to the original form of payment. Check below for specific circumstances:
- Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card may be provided.
- In-store purchases mailed to the returns department can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to the original H&H Tattoo shop that you purchased the product from.
